Live Arrival Guarantee
We all want to ensure you enjoy happy healthy fish from Broadheath Bettas. We make sure your fish is in tip-top condition and properly packaged before sending it to you.
Our aim is simple: your fish should arrive safely and in excellent condition.
In the unlikely event that a fish arrives deceased (DOA), we provide a Live Arrival Guarantee.
To qualify for the guarantee:
✓ Delivery must be accepted on the first attempt
✓ The parcel should be opened and inspected
immediately upon arrival
✓ Clear photographs of the unopened internal bag
& fish must be provided within 1 hour of delivery
✓ Please provide a photograph of the courier label
If a valid claim is confirmed, we will either:
-
Provide a replacement fish (subject to availability), or
-
Refund the purchase price of the fish
Please contact us as soon as possible by telephone, email or via the website contact form if you experience any problems. Full contact details below.
Your Responsibilities
To help ensure your fish arrives in the best possible condition:
-
Please ensure someone is available to receive the delivery at the first attempt.
-
Provide accurate delivery information when ordering.
-
Transfer your fish to a suitable, fully cycled aquarium as soon as possible after arrival.
-
Follow appropriate acclimatisation procedures before introducing your fish to its new home.
Once a fish has been removed from the transport packaging, ongoing care, water quality, acclimatisation and compatibility with any tank mates become the responsibility of the keeper.
For advice on preparing your aquarium, please see our Care Guides and Tank Cycling Guide.
Delivery at a Glance
✓ Live Arrival Guarantee
✓ Individually Photographed Fish
✓ Specialist UK Courier
✓ Expert Aftercare Support
Live Fish Deliveries
We know how exciting it is when your chosen fish are on the way! Here’s everything you need to know about how we deliver your fish — done the right way, every time.
Live Fish Shipping Cost - £28
Delivered by our specialist courier service within the UK for a fixed cost of £28. It remains the same if you buy one fish or several. It is more cost effective to buy several.
-
24-Hour Courier - fully tracked
We'll be in touch when your fish are dispatched.
The courier will provide full tracking information and delivery time estimates
-
Dispatch days - Monday to Thursday
To avoid exposing fish to long weekend transit times.
-
Delivery Days - Tuesday to Friday
See the table below for more details.
Every delivery day is agreed with you personally before we dispatch. The table below shows how our dispatch cycle typically works, so you know roughly what to expect:
We never dispatch Friday to Sunday, so your fish are never left in transit over a weekend. After you order, Kieran will contact you by text (or email) to agree a delivery day to suit you — nothing is sent until we've agreed it, so your fish stays safe with us until then.
Non-Livestock Items Shipping
(includes fish food, plants)
Express Delivery:
24-48 hour tracked £5.99
Standard Delivery:
2-3 days delivery tracked £3.99
Free Delivery:
for non-livestock orders over £60 (excluding postage)
What Isn't Covered
-
Missed deliveries
-
Incorrect address
-
Water quality issues
-
Acclimatisation problems