Live Arrival Guarantee
We want every fish, shrimp and axolotl to arrive safely and in good condition. We carefully check and pack every animal before dispatch and only send it if we consider it fit to travel.
In the unlikely event that a covered animal arrives deceased (DOA):
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leave the animal in the sealed transport bag;
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take a clear photograph of the animal inside the unopened bag;
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take a separate photograph of the courier label; and
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contact us within two hours of delivery.
The quickest way to send photographs is WhatsApp on 07521 062789. You can also phone the same number, email broadheath.bettas@outlook.com, or use our website contact form.
What happens next?
If your claim is confirmed, we will normally refund the purchase price of the affected animal.
Because each animal is unique and stock varies, an identical replacement is often not possible. If you would prefer, we can offer an alternative animal of the same species or similar value where one is available.
The original delivery or courier charge is not refunded under our Live Arrival Guarantee.
The Live Arrival Guarantee is our voluntary cover for fish, shrimp and axolotls that arrive dead. It is separate from, and does not limit, any rights you may have under consumer law.
You can find the full Live Arrival Guarantee in our Terms & Conditions.
If your animal arrived alive but something doesn't seem right
That is not a DOA claim, but please get in touch.
We are very happy to help with settling-in, aquarium conditions and general care, and our Arrival and Your First Week guide explains what to look for during the first few days.
Helping Your New Arrival Settle In
A little preparation makes a big difference.
Before your fish arrives, please make sure:
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the aquarium is fully cycled;
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temperature and water conditions are appropriate for the species;
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filtration and other essential equipment are ready; and
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you have read the relevant Broadheath Bettas care information.
Once the parcel arrives, follow our Arrival and Your First Week guide together with the appropriate species Care Guide.
If you're unsure about anything, ask us. We would much rather help you early than have you worry about whether something is normal.
Contact Details:
Telephone / Whatsapp: 07521 062789
Email: broadheath.bettas@outlook.com
Message us via: website form
Delivery at a Glance
✓ Live Arrival Guarantee
✓ Individually Photographed Fish
✓ Specialist UK Courier
✓ Delivery Day Agreed With You
✓ Expert Aftercare Support
Live Fish Deliveries
We know how exciting it is when your chosen fish are on the way! Here’s everything you need to know about how we deliver your fish and what you can expect.
Live Fish Shipping Cost - £28
Delivered by our specialist courier service within the UK for a fixed cost of £28. It remains the same if you buy one fish or several. It is more cost effective to buy several.
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24-Hour Courier - fully tracked
We'll be in touch when your fish are dispatched.
The courier will provide full tracking information and delivery time estimates
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When do we send your fish?
Dispatch - Monday to Thursday
Delivery - Tuesday to Friday
We don't dispatch live fish from Friday to Sunday, to avoid deliberately prolonging their transit time.
Most importantly, we agree the delivery day with you before anything is sent.
After you order, Kieran will normally contact you by text or email to arrange a suitable day. Your fish stays safely with us until that day has been agreed.
The table shows how our dispatch cycle typically works, so you know roughly what to expect:
On Delivery Day
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Please make sure someone is available to receive your fish on the agreed day and on the first delivery attempt.
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When the parcel arrives:
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open and check it promptly;
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have your aquarium fully cycled and ready;
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keep the fish calm and avoid unnecessary handling; and
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follow our Arrival and Your First Week guide and the relevant Care Guide for settling-in advice.
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Different aquatic animals can need different settling-in methods, so we recommend following the guidance for the animal you have bought rather than using one generic acclimatisation routine.
Non-Livestock Items Shipping
(includes fish food, plants)
Express Delivery:
24-48 hour tracked £5.99
Standard Delivery:
2-3 days delivery tracked £3.99
Free Delivery:
for non-livestock orders over £60 (excluding postage)