Terms & Conditions: Broadheath Bettas
1. About Us
Broadheath Bettas is a UK-based seller of live ornamental fish, other livestock and accessories. All fish are personally selected and sold as individual livestock items.
These Terms govern every contract for the sale of goods via our Wix-hosted website. By placing an order, you agree to these Terms.
Our Commitment to Animal Welfare
Broadheath Bettas is committed to the responsible keeping, sale and transport of aquatic livestock. We reserve the right to refuse any sale where we reasonably believe suitable accommodation or care may not be available for the livestock concerned.
2. Product Information
2.1 Each betta fish is listed individually with photographs and descriptions.
2.2
Where photographs show an individual fish, the customer will receive that specific fish unless circumstances beyond our control make this impossible. In such cases we will contact the customer before dispatch to discuss alternatives or provide a full refund.
2.3 Slight changes in fish colour, finnage, or behaviour may occur after listing.
2.4 Live fish and frozen fish food are perishable items.
3. Ordering & Payment
3.1 You must be 18 or over to order.
3.2 All orders must be paid in full at the time of purchase at checkout via
our secure payment provider. Title remains with us until payment is received.
3.3 Orders are accepted subject to availability of healthy stock
3.4 Orders are confirmed once payment has been received and you have been notified by email
3.5 We reserve the right to cancel and refund any order at our discretion.
4. Delivery & Shipping
We take great care to ensure your fish arrive safely, quickly and in excellent condition.
When we receive your order, we carefully prepare and package your fish for transit, and arrange next day collection by our courier.
Our courier will then deliver to you within 24 hours.
4.1 All fish are carefully checked by us before transit
4.2 Fish are shipped via a specialist courier service within the UK.
4.3 Dispatch days are typically Monday to Wednesday to avoid exposing the fish to long weekend transit times.
4.4 Delivery days are Tuesday - Friday
Deliveries are made via next-day courier on the agreed date
4.5 Customers must ensure someone is available to receive the delivery on the first attempt.
4.6 It is the customer’s responsibility to provide accurate delivery details.
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5. Live Arrival Guarantee (LAG)
We offer a Live Arrival Guarantee subject to the conditions published on the Delivery & Live Arrival Guarantee page
The guarantee does not apply where:
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delivery is missed or delayed by the customer;
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incorrect delivery information is supplied;
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the fish has been removed from the transport packaging;
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losses arise from acclimatisation, water quality, tank conditions or husbandry factors beyond our control.
Main Points: In the unlikely event of a fish arriving deceased (DOA), customers must:
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Ensure that delivery is accepted on the first attempt
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The parcel is opened and examined immediately upon arrival
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You must provide clear photographic evidence of the unopened internal bag and fish inside
within 1 hour of delivery.
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You can alert us ASAP via:
Telephone:
07835 289670
Email:
message us via:
Please provide photos of the shipping label
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6. Acclimatisation & Care
6.1 Customers are responsible for promptly removing fish from transport packaging upon arrival and acclimatising them appropriately.
6.2 Transport bags are intended solely for transportation and are not suitable for prolonged housing of fish.
6.3 Once fish have been removed from the transport packaging, responsibility for their ongoing care and welfare passes to the customer.
6.4 We are not responsible for losses resulting from acclimatisation methods, water quality, tank conditions, compatibility issues or other husbandry factors beyond our control.
7. Returns & Refunds
7.1 Due to the nature of live fish, returns are not accepted.
7.2 Refunds or replacements are only issued under the Live Arrival Guarantee conditions outlined above.
7.3 Refunds for non-livestock, non-perishable items:
If you decide an item you purchased is not right for you, returns are accepted within 14 days if unused, undamaged and in original packaging (you pay return postage).
Standard delivery charges paid at the time of purchase will also be refunded where required under applicable consumer legislation.
7.4 Refunds for damaged, faulty, or incorrect non-livestock items:
If a non-livestock item arrives damaged, faulty, or different from what you ordered, please contact us with photographs and your order number as soon as possible, and within 30 days of delivery where possible. Under the Consumer Rights Act 2015, you are entitled to a replacement or full refund in these circumstances, and we will also cover the cost of return postage. This clause does not affect your statutory rights, which cannot be limited by these Terms.
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8. Customer Responsibility and Health after Delivery
8.1 By purchasing fish from Broadheath Bettas, you confirm that:
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You have a suitable aquarium ready to receive the fish.
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The aquarium is fully cycled and maintained appropriately. See Tank Cycling Guide
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Water temperature and parameters are suitable for the species purchased.
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You have researched and understood the care requirements of the livestock purchased.
8.2 We reserve the right to refuse a sale if we believe the fish may be at risk.
9. Limitation of Liability
9.1 To the fullest extent permitted by UK law, Broadheath Bettas shall not be liable for:
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Any indirect or consequential losses including emotional distress, further purchases or veterinary expenses
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Losses arising from misuse or improper care
9.2 Our liability is limited to the purchase price of the fish.
10. Your Consumer Rights
10.1 Live fish and frozen fish food are excluded from the 14 day cooling off period because they are perishable. Your statutory rights under the Consumer Rights Act 2015 still apply (goods must be as described, fit for purpose and of satisfactory quality)
11. Privacy
11.1 Customer information is used solely for order processing and delivery.
11.2 We do not sell or share personal data with third parties, except where required to fulfil delivery. See our PRIVACY POLICY
11.3 Customers who opt into the Broadheath Bettas VIP Club may receive marketing emails, stock notifications, blog updates and promotional communications. Consent can be withdrawn at any time.
12. VIP Club Membership & Marketing Communications
Broadheath Bettas VIP Club
12.1 By joining the Broadheath Bettas VIP Club, you consent to Broadheath Bettas contacting you by email, SMS/text message, and other electronic communications relating to your membership benefits.
12.2 As a VIP Club member, you may receive:
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Notifications when new fish and livestock become available.
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Advance notice of incoming stock and details of fish expected to arrive in future shipments.
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Early access opportunities to selected fish before they are offered for general sale.
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Information about special offers, promotions, competitions, and exclusive member benefits.
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Updates regarding new care guides, blog articles, and other educational content published by Broadheath Bettas.
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Occasional business updates and announcements relevant to aquarium hobbyists.
12.3 Membership of the VIP Club is free of charge and does not oblige you to make any purchase.
12.4 Broadheath Bettas will not sell your personal information to third parties. Your personal data will be processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12.5 You may withdraw your consent, unsubscribe from marketing communications, or request cancellation of your VIP Club membership at any time by:
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Clicking the unsubscribe link contained within marketing emails;
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Contacting Broadheath Bettas directly; or
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Following any opt-out instructions included in SMS/text communications.
12.6 Opting out of marketing communications will not affect communications relating to existing orders, deliveries, customer service enquiries, or any legal obligations we may have.
12.7 We reserve the right to amend or discontinue the VIP Club at any time without notice.
13. Changes to Terms
13.1 We reserve the right to update these Terms & Conditions at any time.
13.2 The latest version will always be available on our website.
​13.3 Last updated 21st July 2026
14. Contact
For any questions, email:
or send us a message via the